If you have purchased a product through the online store or over the phone, you can return it to us within 14 calendar days and receive a full refund. The customer may be able to cancel the order before the product leaves the company.
The product can be returned as long as the product is in its original condition, without signs of wear or use and with full original packaging.
In addition, for all cases, the returned product must be accompanied by all the documents that accompanied it (Packaging, proof of retail sale, etc.).
If the product does not meet the above conditions, we reserve the right not to accept your return – exchange request.
Shipping costs are covered by us if the product is returned because it is defective or different from what you ordered. In any other case, the transport costs are borne by you. After the return and after the product has been checked, we credit you with your money in full according to the way you have made the payment to us (card or bank transfer).